Babolat - Sales Support Representative - Louisville
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Mission
POSITION OVERVIEW:
Reporting to the Sales Support Group Manager, the Sales Support Group Representative is primarily responsible for providing world-class service to our customers and providing support to all internal departments.
Activités
ACCOUNTABILITIES:
Core duties and responsibilities include the following. Other duties may be assigned:
- Provide all customers with excellent customer service.
- Partner with outside sales representatives to provide account in-office support.
- Answer customer calls and assist customers with orders, questions, and warranty claims. Educate customers on products and company policies as needed.
- Build and maintain customer relationships.
- Perform customer order entry.
- Monitor customer credit risk. Notify the credit department of high-risk accounts before entering a new order.
- Evaluate and process all manufacturer defect and six-month outsole warranty claims.
- Inform manager of any escalating customer complaints.
- Inform manager of any new or unusual defects in products.
- Communicate with and support all departments.
- Collaborate with other sales support representatives to ensure the efficiency of the department.
- Collaborate with all other department representatives to ensure the efficiency of the company.
- Process customer sales credits, returns, and maintain approval records.
- Authorize credit card payments for appropriate customers.
Profil
REQUIREMENTS:
- Associate degree or equivalent from two-year College or technical school or six months to one-year related experience and/or training or equivalent combination of education and experience.
- Tennis or sporting goods industry experience is a plus.
- Experience with Direct-to-Consumer sales/internet platforms, associated software, warranty process systems a plus.
- Excellent oral and written communication skills.
- Ability to work well within a team environment.
- Excellent organizational skills.
- Demonstrated resourcefulness, creativity, and continued willingness to take initiative a must.
- Working knowledge of Database software Internet software Order processing systems Word Processing (Word) software is required.
ADDITIONAL INFORMATION:
Targeted Hiring Range: Hourly rate of $22.84-$24.04 with 10% of annual base earnings bonus potential based on both quantitative and qualitative objectives. Comprehensive benefits package including medical, dental and vision coverage, employer-matched 401(k) plan, disability/life insurance and more.
This job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
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