Babolat - Sales Support Representative - Louisville

Mission

Activités

ACCOUNTABILITIES:

Core duties and responsibilities include the following. Other duties may be assigned:

• Provide all customers with excellent customer service.
• Partner with outside sales representatives to provide account in-office support.
• Answer customer calls and assist customers with orders, questions, and warranty claims. Educate customers on products and company policies as needed.
• Build and maintain customer relationships.
• Perform customer order entry.
• Monitor customer credit risk. Notify the credit department of high-risk accounts before entering a new order.
• Evaluate and process all manufacturer defect and six-month outsole warranty claims.
• Inform manager of any escalating customer complaints.
• Inform manager of any new or unusual defects in products.
• Communicate with and support all departments.
• Collaborate with other sales support representatives to ensure the efficiency of the department.
• Collaborate with all other department representatives to ensure the efficiency of the company.
• Process customer sales credits, returns, and maintain approval records.
• Authorize credit card payments for appropriate customers.

Profil

REQUIREMENTS:

• Associate degree or equivalent from two-year College or technical school or six months to one-year related experience and/or training or equivalent combination of education and experience.
• Tennis or sporting goods industry experience is a plus.
• Experience with Direct-to-Consumer sales/internet platforms, associated software, warranty process systems a plus.
• Excellent oral and written communication skills.
• Ability to work well within a team environment.
• Excellent organizational skills.
• Demonstrated resourcefulness, creativity, and continued willingness to take initiative a must.
• Working knowledge of Database software Internet software Order processing systems Word Processing (Word) software is required.

ADDITIONAL INFORMATION:

Targeted Hiring Range: Hourly rate of $22.84-$24.04 with 10% of annual base earnings bonus potential based on both quantitative and qualitative objectives. Comprehensive benefits package including medical, dental and vision coverage, employer-matched 401(k) plan, disability/life insurance and more.

This job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.