On - Senior Lead – Retail Excellence - Zürich

Team for Career Site

Retail (office team)

In short

In this role you will drive and lead retail initiatives to increase operational excellence within our own retail stores. Along with regional retail management, your role will grow together with us as we continue to expand our retail channel. You will ensure operational excellence across our stores and build out quality standards for our retail network Globally. You will have the opportunity to shape and build On’s retail landscape and support in setting the foundation for years to come.

Your mission

The main aim of this role is to support our retail operational strategy. Together with the store and support partner teams, you will manage and steer special projects to drive operational excellence, enable smooth communication to store teams and implement omni-channel solutions in our retail stores.

– Analyse key performance metrics to assess operational efficiency and identify areas for improvement
– Develop and implement operational strategies that drive efficiency, reduce costs, and enhance in-store performance in collaboration with regional ops & store teams
– Lead and participate in working groups advocating as the voice of our retail stores. Provide recommendations for store-related communication or requests to support strategy planning and execution of tasks
– Create and establish standard operating procedures for retail stores in partnership with support departments
– Own and drive Strategic tech initiatives in collaboration with tech teams, ensuring projects deliver measurable business value across Retail (POS, RFID, Omni Channel, Data, NPS)
– Guide and lead Tech delivery teams across partner departments from scope to implementation, translate business needs into actionable solutions and ensure alignment and measurable outcomes
– Lead the development and follow up of the annual retail stores planning calendar, ensuring strategic alignment and operational excellence across all locations
– Contribute to define the communication strategy and streamline tasks, acting as one of the main points of contact between headquarter offices and stores (e.g. Training plan, Retail Roadmap)
– Support with logistics for warehouse partnerships and forecasting resources
– Support internal and external stakeholders to ensure adherence to local operations compliance needs and the implementation of Asset Protection and Health & Safety standards in compliance with local market requirements

Your story

– You have 10+ years of retail experience, including regional retail operations roles
– You have strong experience in project management from start to finish, coordinating with cross-functional teams
– You possess the ability and inclination to lead, influence and inspire others, fostering growth and providing guidance for your team
– You have a demonstrated ability to lead large-scale initiatives and manage multiple priorities simultaneously
– You have an entrepreneurial growth mindset and are eager to challenge the status quo, with an appetite for improvement
– You are comfortable managing ambiguity in a fast paced environment
– You have excellent communication and collaboration skills, and also love to work hands on
– You have strong analytical skills with a data-driven approach to decision-making
– You are familiar with the latest trends and technologies in the retail industry and have elemental knowledge of tech development processes
– You are fluent in spoken and written English

Meet the team

In this role, you will collaborate closely with our Stores and cross-functional teams—including Tech, Marketing, Logistics, and Product—to address operational challenges and implement process improvements and strategic projects. You will identify business opportunities and drive revenue growth through operational efficiency, while also playing a key role in advancing tech development initiatives that enhance the retail experience. Additionally, you will help cultivate a positive, inclusive work environment that promotes collaboration, innovation, and employee development.