Arc’teryx - E-Commerce Operations Specialist - Tokyo

Overview Business Description

• ORDER PROCESSING OPTIMIZATION 
• Efficiently and accurately confirm, process, and arrange shipping for orders to ensure timely delivery. 
• Improve the order flow and provide clear and delivery information to customers. 
• Manage returns and exchange processes and enhance customer support to improve satisfaction. 
• Work closely with the supply chain team to ensure sufficient staffing levels for optimal delivery performance. 

• SITE IMPROVEMENT 
• Implement proposals for improving site navigation and design aimed at enhancing user experience (UX). 
• Analyze customer behavior data to develop strategies for improving site performance and conversion rates. 
• Conduct A/B testing to identify effective marketing strategies and areas for site improvement. 

• CUSTOMER SUPPORT 
• Respond promptly to customer inquiries regarding orders and work towards resolving issues. 
• Collect customer feedback and utilize it for site improvement. 

• DATA ANALYSIS / PROCESS IMPROVEMENT 
• Optimize and streamline business processes. 
• Propose the introduction of new tools and technologies. 
• Identify bottlenecks in order processing based on order history and customer feedback and suggest improvements. 
• Monitor KPIs to quantitatively evaluate the effectiveness of site improvements. 

Required Skills and Experience

• Bachelor’s degree or higher. 
• Experience in e-commerce or retail industry (preferably 2+ years). 
• Data analysis skills (experience with Excel and analytical tools). 
• Knowledge of order processing, inventory management, and operations. 
• Excellent communication skills. 
• Problem-solving abilities and teamwork. 
• General IT / PC Skill, Excel Word, Power point 

Welcome Skills and Experience

• Understanding of A/B testing and UX design. 
• Experience with CRM systems and e-commerce platforms. 
• Knowledge of digital marketing. 
• Experience in project management. 
• Experience with Illustrator and Photoshop

Desired Profile

• Strategic thinking 

• Attention to detail 

• Analytical mindset 

• Strong communication skills 

• Team spirit 

• Customer-centric mentality 

Required Language

• Fluent Japanese 
• Business level English