Amer Sports - Customer Service Specialist – ECI Shop-in-Shop (part-time) - El Prat de Llobregat

Hybrid, Barcelona – part-time (20h/week), permanent

As a Customer Service Specialist, you will work closely with one of our iconic brands, Salomon, serving as the primary point of contact for our retail staff. You’ll ensure their requests are handled promptly, accurately, and professionally. Your key responsibilities will include processing orders, generating invoices, managing stock transfer orders, and coordinating closely with shop managers, retail employees, and the Retail Cluster Manager to support smooth daily operations.

What you will be doing:

• Order Placement: Process SinS consignment orders and reservation contracts accurately and promptly for both pre-orders and re-orders, ensuring all details are correct.
• Order Book Management (OBM): Regularly manage the order book, inform the retail team of any product supply issues or lead time changes, and ensure all contracts are called off promptly and correctly.
• Invoice Creation: Generate monthly SAP reports to retrieve SinS sales data; complete the Excel upload file to create invoices (KE) or credit notes (KR) for ECI SinS, ensuring all billing information is accurate. Upload invoice details to the customer portal.
• Customer Returns to Distribution Centre (DC): Coordinate with SinS employees on stock required for return to DC. Manage returns from consignment to the local plant (KA), liaise with the local warehouse for stock adjustments, and create and manage stock transfer orders, including post goods issue and goods receipt for returns to DC (France and Austria). Maintain Excel records in Teams to inform warehouse staff of returns.
• Inventory Management: Coordinate with shop employees, third-party inventory companies, the retail team, and the local warehouse. Facilitate necessary stock movements to allow the warehouse to perform required stock adjustments.
• Liaison: Maintain effective communication with the shop manager, shop employees, and Retail Cluster Manager to coordinate order fulfilment and resolve operational challenges, including participating in weekly Teams meetings.
• Record Keeping: Maintain accurate and up-to-date records of customer interactions, transactions, and stock movements.

What you need to succeed:

• Communication Skills: Strong verbal and written communication skills in Spanish and English.
• Technical Skills: Proficiency in IT systems, including Microsoft Office, SAP, and customer service software; strong Excel skills preferred.
• Interpersonal Skills: Excellent interpersonal skills with the ability to build positive relationships with customers and team members.
• Organizational Skills: Strong organizational and multitasking abilities.
• Problem-Solving Skills: Ability to handle customer complaints and issues with patience and professionalism.
• Attention to Detail: High level of accuracy and attention to detail in all tasks.
• Teamwork: Ability to work independently as well as collaboratively in a team environment.
• Adaptability: Flexibility to adapt to changing priorities and thrive in a fast-paced environment.
• Previous Experience: Prior experience in administrative customer service roles.
• We will positively value having a disability certificate of 33% or higher.

What’s in it for you:

With us, you’ll inspire others to embrace the joy of sports while connecting with a global network of passionate individuals. We foster a dynamic and supportive culture that empowers you to innovate, grow professionally, and pursue your passion for both sports and the outdoors.

• Shared passion for sports and the outdoors: Fuel your passion for sports and outdoor activities, inspired by our athletes, products, and the pride we take in our work.
• Authentic community: Be part of a culture that values authenticity and fosters trust within a global community.
• Global collaboration: Collaborate with diverse teams from across the world, sharing perspectives and driving collective success.
• Collective success: Push each other to reach full potential, celebrate wins together, and enjoy a workplace that feels like a community.
• Discounts on quality products: Benefit from compelling discounts on our own-brand products (including Arc’teryx, Salomon, Wilson, Atomic, Peak Performance, and more).
• Meaningful projects: Contribute to interesting projects with dedicated teams, making a real impact and driving positive change.
• Continuous learning: Access our e-learning platform with a wealth of engaging learning content to expand your knowledge and skills.

Our Candidate-Centric Hiring Process:

At Amer Sports, we strive to make our hiring process seamless and engaging. Every CV is reviewed by real people, not AI, so your application receives the attention it deserves. Here’s what you can expect:

1. CV Screening
2. Phone Screening with HR
3. On-site interview with HR Manager & Customer Service Manager 
4. Feedback & Decision

Apply now!

Please submit your application exclusively via the application form. CVs sent by email will not be considered or processed.

If you have any questions or need clarification at any stage of the application process or during your journey with us, please don’t hesitate to reach out to [email protected] (HR). We’re here to provide you with the support and information you need to make your experience with Amer Sports as smooth and enjoyable as possible. Your success and satisfaction are our top priorities, and we’re always here to assist you!