On - Associate Store Lead, Tokyo - Tokyo

Team for Career Site

Retail (store team)

In short

In this role, you will play a pivotal role in driving and supporting retail initiatives to enhance operational excellence at our Flagship Store in Tokyo. Collaborating closely with regional retail management and store leadership, you will be integral to our growth as we expand our retail presence.
Your responsibilities will include team development and performance management, leading change management efforts, and crafting effective communications, SOP accountability, and other essential content. This position offers the opportunity to shape and build our retail landscape, setting a strong foundation for the future.
Join us to make a significant impact and grow with us in this dynamic and exciting journey!

Your mission

– Oversee all talent-related matters including time tracking, payroll, absence, conduct, and performance for the On Flagship Store Tokyo team.
– Ensure effective in-store training delivered by the training lead.
– Implement development plans for team leads to support their professional growth and performance.
– Lead recruitment for lead advisors and advisors, and deliver a strong onboarding process for new hires.
– Ensure optimum team coverage by creating and managing schedules.
– Implement action plans to maintain high team engagement based on feedback from engagement surveys.
– Contribute to quarterly stock counts, managing all aspects from preparation to investigation of discrepancies.
– The Team Spirit: Foster a collaborative and positive team environment.
– The Positive Spirit: Demonstrate a strong commitment to providing exceptional customer service.
– The Explorer Spirit: Embrace new ideas and initiatives to drive store success.
– The Athlete Spirit: Uphold high standards of integrity and professionalism in all actions.

Your story

– You have 5+ years of relevant work experience in retail, with experience in the sports industry being a plus.
– You have strong experience in project management, coordinating cross-functional teams from start to finish.
– You possess an entrepreneurial growth mindset, eager to challenge the status quo with an appetite for relentless improvement.
– You have strong organizational skills and attention to detail
– You demonstrate excellent communication skills, both verbal and written.
– You have a proven ability to lead and develop high-performing teams.
– You are adept at problem-solving and decision-making in a fast-paced environment.
– You are fluent in Japanese language, and also possessing business level English communication skills

Meet the team

In this role, you will support the fastest-growing global sports brand in expanding and optimizing its retail store operations. Working alongside Retail Operations, Retail Tech, Retail Training, and the global DTC Retail team, you will elevate store processes and drive operational excellence.
You will collaborate with store teams to manage and communicate store workload across departments, steer special projects, ensure smooth technical operations, and implement omni-channel opportunities in our retail stores.