New Balance - Assistant Department Manager (38 hours) – Oxford Street - London

MAJOR ACCOUNTABILITIES: 

• Assisting the Senior Management team to develop department Strategy and drive Sales through team KPI’s 

• Support the Department Manager with Floor operations and results, HR matters, lead a team of 15+ Sales associates and follow their development in place via monthly 121s 

• Accountable to suggest commercial improvements across the department 

• Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store 

• Next line Manager after senior team to carry store responsibilities such open/close, store emergency evacuation and any others duties required by the management team. 

• Adhere to company’s policies and procedures 

• Perform other duties that as required from the management team 

REQUIREMENTS FOR SUCCESS: 

• Team Player 

• Proven experience in a supervisory or management position 

• Ability to lead and coach a team 

• Knowledge of retail KPIs 

• Previous experience in retail desirable  

• Demonstrate customer service skills 

• A passion for retail and sales 

• Desire to learn 

• Ability to perform basic maths and general retail operational processes 

• Understanding of POS register systems  

• Effective communication skills 

• Flexible work schedule including weekends and holidays 

ADDITIONAL BENEFITS: 

• Competitive compensation 

• Potential to earn more through our Retail Bonus Scheme 

• Great development opportunities  

• Inclusive working environments across all our European locations 

• Generous staff discount 

• Project involvement across our European region 

• Flexible uniform package