New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers. Apply now for the chance to join an incredible team!


  • To achieve personal KPIs and contribute to overall store performance 

  • Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store 

  • Help to ensure the store remains as commercial as possible following company guidelines 

  • Adhere to company’s policies and procedures 

  • Responsible for maintaining health, safety, and environmental standards in store  

  • Perform other duties are required from the management team 


  • Team Player 

  • Demonstrate customer service skills 

  • A passion for retail and sales 

  • Desire to learn 

  • Ability to perform basic maths and general retail operational processes 

  • Effective communication skills 

  • Flexible work schedule including weekends and holidays 


  • Competitive compensation 

  • Potential to earn more through our Retail Bonus Scheme 

  • Great development opportunities  

  • Inclusive working environments across all our European locations 

  • Generous staff discount 

  • Project involvement across our European region 

  • Flexible uniform package 

Job Overview
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