On - Store Lead - Chicago

Team for Career Site

Retail (store team)

In short

This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) team and take on the responsibility to lead our new Flagship Store in Chicago, IL.

On will rely on you to help co-define the various store operation processes ahead of the opening. That includes supporting our talent team in hiring a dream team of service-minded Sales Advisors who, under your leadership, will run the store on a daily basis.

Once the doors have opened, you will be responsible for the store’s overall performance while delivering exceptional customer service.. You will oversee all store related operations from inventory to IT systems to customer flows, as well as all internal team related responsibilities and external partnerships (community building).

Your mission

– Continuously embrace and communicate On’s values and brand philosophy in team and customer interactions
– Hire & Manage schedules for all store advisors, collaborate with our Talent team for talent administration & development (e.g. payroll, onboarding, career progression and recruiting)
– Establish and build external partnerships to boost community engagement
– Take responsibility and create business drivers for store performance and monitoring of relevant store KPIs
– Oversee inventory management and BoH (Back-of-House) processes for optimized stock levels and FoH (Front-of-House) operations for exceptional customer service
– Support piloting, innovation and implementation of new retail solutions
– Execute product strategy and work closely with our sales planning and retail marketing team for optimized sales funnel & visual merchandising
– Create an inclusive workplace culture by treating all team members and customers with respect
– Ad hoc duties as needed

Your story

– 3+ years of experience in a retail setting; 2+ years in a management role at a customer-focused, operationally excellent retailer
– Operational retail experience in a sports, tech, and/or fashion environment is a strong plus
– Ability to confidently lead a team, oversee operations, sell product, and drive financial performance
– A collaborative team player with strong interpersonal, hospitality, and communication skills
– Experience creating interactive and meaningful experiences for your customers and team members
– Entrepreneurial spirit who expects the unexpected
– Experience using data visualization tools (such as Looker)
– Ability to work weekends, evenings, and holidays as needed
– Physical Demands: This position involves constant moving, talking, hearing, reaching, grabbing, climbing stairs, and standing for consecutive hours. It also includes stooping, kneeling, and crouching.
– Travel Requirements: Willingness to travel up to 10% of the time; travel percentage will fluctuate based on business needs

Meet the team

As you might expect from a young consumer brand, the DTC (direct-to-consumer) team at On is a fast-paced place to be. Together with your store team and leadership, as well as the global DTC retail team, you will help to revolutionize conventional retail business and deliver the WOW to our customers on a daily basis.