On - Senior Store Advisor, Tokyo Ginza - Tokyo

Team for Career Site

Retail (store team)

In short

In this role, you will be a key player in providing exceptional customer service and driving sales performance in our retail store. As a Senior Store Advisor, you will leverage your expertise to enhance the customer experience, mentor junior team members, and support the store leadership in achieving operational excellence. Your responsibilities will include guiding customers through their shopping journey, maintaining optimal stock levels, executing visual merchandising plans, and contributing to the overall success of the store. Join us to make a significant impact, grow your career, and help shape the future of our retail environment.

Your mission

– Demonstrate continuous high performance and certification as a product, service, and visual merchandising expert..
– Embody and promote our company culture, values, and brand philosophy in all interactions.
– Teach and mentor other team members on key customer service skills, facilitating product training and bridging skill gaps.
– Assist with customer facing operational and administrative activities to ensure smooth day-to-day business.
– Provide exceptional customer service by greeting customers, responding to inquiries, and creating solutions based on their needs.
– Maintain in-depth knowledge of product technical information and stay updated on global activities and projects, such as sustainability efforts and athlete stories.
– Help maintain visual standards in the store to deliver a premium customer experience.
– Provide input and ideas on merchandising, engaging events, and community activities to enhance store presence and engagement.
– Assist in unpacking and back-stocking deliveries efficiently.
– Maintain a clean and safe work environment, adhering to Health & Safety (H&S) practices to ensure team safety.
– Contribute feedback to store leadership to continuously improve store processes and customer service levels.
– Manage customer queries diligently and effectively, creating solutions based on their needs.
– Assist leadership with floor communication to ensure smooth customer flow and premium experience
– Ensure a clean and tidy work area to promote a positive shopping environment.
– Perform other duties as needed to support store operations and achieve business objectives.

Your story

– You have 3+ years of relevant experience in retail, with a proven track record of high performance and certification in product, service, and visual merchandising.
– You demonstrate strong mentorship skills, with the ability to teach and support junior store advisors / store advisors
– You have a deep understanding of customer service excellence, with the ability to engage customers, address their needs, and provide effective solutions.
– You possess strong organizational skills and attention to detail, essential for maintaining visual standards and managing inventory efficiently.
– You are familiar with current retail trends and global initiatives, and have a keen interest in staying informed about sustainability efforts and brand projects.
– Excellent communication skills and the ability to provide constructive feedback to improve store processes and customer service levels.

Meet the team

As a Senior Store Advisor, you will be part of a dynamic and passionate team dedicated to delivering exceptional customer experiences and driving store success. You will work closely with store leadership and fellow advisors to ensure our retail environment is welcoming, efficient, and aligned with our brand values. Together, you will collaborate to maintain high standards of visual merchandising, manage inventory effectively, and support each other’s growth and development. Your role will be instrumental in mentoring junior team members and fostering a positive, team-oriented culture. Join our team and contribute to a supportive and innovative retail community.