On - Senior Lead – Workplace Experience - Zürich

Team for Career Site

Hospitality & Facility management

In short

As our global footprint expands, we are seeking a strategic, people-focused, and operationally excellent Senior Lead Workplace Experience to elevate the way our teams connect with their physical work environments. This leadership role will define and deliver an inspiring and consistent workplace experience strategy across our EMEA based hubs – creating environments that foster creativity, collaboration, and culture. Reporting to the Head of Internal Events & Workplace Experience, you’ll own the workplace experience vision, lead regional Workplace Experience teams, and partner cross-functionally to ensure our spaces reflect our brand, values, and ambition.

Your mission

– Define and lead an EMEA workplace experience strategy that reflects On’s culture, values, and hybrid ways of working.
– Oversee daily experience operations across key hubs – ensuring hospitality and a consistently high standard of service (including On Welcome Reception Desk at On Labs, as well as incoming event requests to deliver seamless activations, rituals, and memorable onsite moments.)
– Manage a high-performing team, driving alignment, development, and consistency across locations.
– Partner cross-functionally with Internal Events, Leadership Enablement, IT Services, Real Estate & Facilities Management, and Brand Experience as key stakeholders of the team.
– Own and optimise workplace experience budgets, balancing operational excellence with innovative, human-centered enhancements.
– Use data, feedback, and insights to improve the employee experience and shape spaces that foster connection, inclusion, and creativity.

Your story

– You have 7-10 years of experience in workplace experience, hospitality, operations, and people experience, with experience scaling or leading multi-site teams.
– You bring a hospitality mindset with a strategic lens – balancing operational excellence with moments of surprise and delight.
– Proven experience managing and developing teams, creating clarity, and setting standards for excellence.
– Outstanding communication and relationship-building skills – you partner with leaders and teams with confidence and empathy.
– Entrepreneurial and solutions-oriented: you seek out ways to improve and aren’t afraid to reinvent the norm.
– Strong project management, organisational and budget ownership skills.
– A team-first, hands-on mindset – you’re not afraid to jump in where needed to make the everyday exceptional.
– Fluent in English & German.

Meet the team

You’ll lead the Workplace Experience function, a team dedicated to making On’s spaces feel like a home base for innovation, collaboration, and culture. We are the first point of contact for our teams and guests – blending hospitality, logistics, and creativity to shape exceptional workplace moments, from the everyday to the unexpected.