Hybrid, Kraków
Employment contract for a fixed term of 1,5 years 2nd shift working hours: 3 pm – 11 pm

Amer Sports Global Business Services is looking for a (Senior) Specialist – Strategic Accounts & Disputes to join our Invoice to Cash team.
If you’re detail-oriented, experienced in SAP and customer operations, and enjoy solving complex issues, this role is for you!

You will support the North American market by managing key customer accounts, resolving disputes, and driving operational excellence across the order-to-cash process. This is a great opportunity to work in a collaborative environment where your input makes a real impact.

If you’re proactive, analytical, and ready to grow your expertise in a global setting, we’d love to have you on board!

What you will be doing:

  • Strategic Account Management: Handle the full scope of responsibilities for National Accounts—order release, claims and disputes, collections, and reporting.
  • Dispute Resolution: Monitor and resolve customer disputes in a timely and effective manner, ensuring process adherence and customer satisfaction.
  • Customer Portal Operations: Work within various customer platforms to collect documentation, prepare claims, and follow up as required by internal procedures.
  • Cross-Functional Collaboration: Coordinate with warehouse, customer service, and managers to ensure smooth operations and fast issue resolution.
  • Daily Operations Excellence: Ensure all assigned tasks are completed accurately and within agreed deadlines, aligned with GBS targets.
  • Reporting & Analysis: Generate reports related to disputes and collections; identify opportunities for process improvement.
  • Continuous Improvement: Proactively look for ways to enhance our processes and contribute to overall efficiency in the ItC function.

What you need to succeed:

  • Solid understanding of the Invoice to Cash (I2C) process and its role in a global business service setting.
  • SAP Finance expertise is essential.
  • Strong analytical skills and the ability to interpret and analyze complex data.
  • Knowledge of accounting principles, particularly in dispute resolution and claims processes.
  • Very good working knowledge of MS Office tools, especially Excel.
  • Strong command of English (written and spoken).
  • Team player with a positive attitude and eagerness to learn.

What’s in it for you:

With us, you’ll inspire others to embrace the joy of sports while connecting with a global network of passionate individuals. We foster a dynamic and supportive culture that empowers you to innovate, grow professionally, and pursue your passion for both sports and the outdoors.

  • Meaningful Projects: Contribute to responsible projects with dedicated teams, making a real impact and driving positive change.
  • Discounts on Quality Products: Benefit from compelling discounts on our own-brand products (including Salomon, Atomic, Peak Performance, and more).
  • Smooth Transition: Benefit from a comprehensive onboarding program designed to help you integrate seamlessly into our organization.
  • Boundless Growth Opportunities: Work with global teams of industry leaders on cutting-edge projects, pushing the boundaries of innovation while contributing to responsible practices.
  • Compact Teams, Big Impact: Experience the trust and responsibility of working in small teams within a global company, where your contributions truly matter.
  • Collaborative Excellence: Join teams obsessed with design, innovation, and excellence, collaborating with exciting global partners.
  • World-Leading Brands: Engage with top sports and outdoor brands that help people reconnect with themselves and nature.
  • Shared Passion for Sports: Celebrate your passion for sports and outdoor activities, inspired by our athletes, products, and the pride we take in our work.
  • Finance: As a member of our Finance team, you’ll work at the core of a global business, driving transformation, supporting growth, and shaping the future of finance across iconic sports and outdoor brands —all within a dynamic, fast-evolving environment.

Our Candidate-Centric Hiring Process:

At Amer Sports, we strive to make our hiring process seamless and engaging. Every CV is reviewed by real people, not AI, so your application receives the attention it deserves. Here’s what you can expect:

  1. Short conversation with Talent Acquisition Specialist
  2. Interview
  3. Feedback & Decision

Apply now!

Please submit your application exclusively via the application form. CVs sent by email will not be considered or processed.

If you have any questions or need clarification at any stage of the application process or during your journey with us, please don’t hesitate to reach out to [email protected] (HR). We’re here to provide you with the support and information you need to make your experience with Amer Sports as smooth and enjoyable as possible. Your success and satisfaction are our top priorities, and we’re always here to assist you!

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