On - Happiness Delivery System Specialist - Shanghai

Team for Career Site

Customer Service

In short

This is your opportunity to join one of the world’s fastest-growing sports brands in a position of real scope and high impact! At On, we have recently implemented a new ERP (enterprise resource planning) system that enables our future growth. We are excited to offer this role to a passionate candidate with experience in ERP implementation, project support and/or daily maintenance. In this role, you bridge the DTC (direct to consumer) Happiness Delivery, Operations, IT, Sales (B2B) and Customer Experience teams by taking responsibility for translating customer service requirements into our new system and reporting landscape and contributing to the implementation and coordinating of testing. We are looking for a collaborative, data-driven enthusiast to make a real impact during the project and beyond!

Your mission

– Your focus is to monitor, investigate, flag issues, and coordinate roles and responsibilities of the clean-up and workaround process if and when needed
– Ensure a smooth daily of operations, reports, and concepts into updates to our system landscape
– Help develop best-practice processes in line with our new ERP and CRM
– Be the eyes and ears of our local team in relation to ongoing projects; channel information intelligently to the relevant team members at the right time
– Support the global project team to deliver, test, re-work, and refine as required to achieve maximum impact and best results
– Collaborate with global teams on bigger issues and help to coordinate system changes if needed.
– Maintain the local document management of work instructions and processes, ensure that updates are performed by team members
– Understand the end-to-end process and, as a direct report of the local Systems, support the smooth delivery of the end-to-end flow for our HD (Happiness Delivery) team and customers
– Help develop and document best-practice processes in line with our new ERP and CRM (customer relationship management); support the local document management of work instructions and processes
Help develop and document best-practice processes in line with our new ERP and CRM (customer relationship management); support the local document management of work instructions and processes
– Collaborate with teams to develop reporting concepts and manage data
– Support testing of new functionality and version upgrades
– Clearly communicate with the broader local team to ensure everyone is across the latest system updates and implementations of upcoming projects as needed

Your story

– Customer service/operations background in an advanced ERP/CRM environment
– Previous experience (1-2 years minimum) with ERP implementation projects and process optimisation (RPA)
– Capability to understand the big picture, while deep-diving into details to understand root causes and put into place rapid actions
– Proven analytical, conceptual thinking; technical and data savvy; and problem-solving skills
– You embody the Positive Spirt and Team Spirit to connect and partner cross-functionally to deliver results
– Experience with Salesforce/Microsoft Dynamics 365 and process automation desirable

Meet the team

Join our forward-thinking and action-orientated Happiness Delivery team to help us bring the right information to the right people to make the right decisions. We constantly strive to improve, to facilitate our fast growth, and to shape best-practice by thinking differently, challenging the status quo, and bringing improvements through the use of new technology and practices.