On - Head of Distribution and Logistic, APAC - Shanghai

Team for Career Site

Operations

In short

You are responsible for the performance & execution of our APAC distribution organization, servicing our Ecommerce, Retail, and Wholesale customers across the region. You will oversee all 3PL relationships and will be responsible for driving the standard operating procedures that support the strategic growth targets for On’s Long Range Plan to ensure we deliver a premium customer experience for all internal & external customers while championing the On culture.

Your mission

You will work with the teams regionally & globally to achieve operational targets and drive sustainable high-quality growth for the APAC distribution network. You will work closely with the internal Finance & Sales teams to build capacity plans that align with growth objectives, and deliver the optimal customer experience for our multi-channel partners while developing strong relationships and on-site leaders to drive performance, quality and culture between On and our 3PL partners..

Lead On’s quickest growing market in overall distribution strategy & execution
Assess network performance across productivity, quality and inventory management KPI’s to identify forward-looking risks and develop mitigation plans
Standardize, develop and deploy standard operating procedures across the region and in partnership with other global teams
Serve as Senior Management level escalation for any repeated issues with 3PL warehouse performance across critical KPI’s
Support the 3PL Leadership Team with frequent reviews of procedures, controls, and staffing to deliver to key performance indicators and business targets
Partner with other regional & global teams on continuous improvement programs, driving sustainable processes to support business growth targets.
Set performance expectations, provide regular feedback, and conduct performance evaluations.
Drive timely resolution of any issues including root cause corrective action and the implementation of new processes
Represent the network portfolio by measuring & reporting on performance across all warehouse functions internally, ensuring alignment and forward looking roadmaps
Foster a culture of accountability, collaboration, and continuous improvement.

Your story

Enthusiast team player. Passionate about working in a fast paced environment. Excellent planning, project management, analysis and coordination skills. Detail oriented, data driven, with a good understanding of what matters in delivering great customer experience and ease of doing business
10 years’ of relevant business experience with 3PL management in the APAC region, preferably in an international logistics environment; experiences in
Ecommerce/DTC (direct-to- consumer) businesses strongly preferred
Proficiency in English
Proficiency with Excel and Powerpoint

Meet the team

This role is part of the APAC Operations leadership team and reports directly into the Senior Director of Operations, APAC. We work closely on both APAC and global ends to convert innovative product designs and prototypes into commercialised products, and bring them into the hands of customers. We are focused and data-driven, but are also action-oriented and able to multi-task, we are also continuously challenging the status quo and “industry standard”.