Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. At New Balance, We Got Now.

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers. Apply now for the chance to join an incredible team!

MAJOR ACCOUNTABILITIES: 

  • To achieve personal KPIs and contribute to overall store performance 

  • Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store 

  • Help to ensure the store remains as commercial as possible following company guidelines 

  • Adhere to company’s policies and procedures 

  • Responsible for maintaining health, safety, and environmental standards in store  

  • Perform other duties are required from the management team 

REQUIREMENTS FOR SUCCESS: 

  • Team Player 

  • Demonstrate customer service skills 

  • A passion for retail and sales 

  • Desire to learn 

  • Ability to perform basic maths and general retail operational processes 

  • Effective communication skills 

  • Flexible work schedule including weekends and holidays 

ADDITIONAL BENEFITS: 

  • Competitive compensation 

  • Potential to earn more through our Retail Bonus Scheme 

  • Great development opportunities  

  • Inclusive working environments across all our European locations 

  • Generous staff discount 

  • Project involvement across our European region 

  • Flexible uniform package 

Equal Opportunity Employer:

New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment.  We are an equal opportunity employer and support a culture of diversity and inclusion.

If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.

Job Overview
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