Location: Garching, Germany or London, UK
Your Opportunity at ARC’TERYX:
As the IT Support Analyst – Retail, you support the day-to-day technical support of our IS environment at all of our Retail stores in the EMEA region. You perform installation, configuration, and troubleshooting to ensure the successful operation of our IT hardware, software, operating systems, applications, networks, and peripherals across the Retail environment.
Meet Your Future Team:
The Retail IS team supports our retail stores and interacts with our Store employees and guests to ensure IT infrastructure is running smoothly. This team generates new ideas and technology that benefits our retail business to operate efficiently and more effectively. Our goal is to keep our retail store technology up-to-date and allow our retail team to focus on their daily routines.

If you were the IT Support Analyst – Retail now, here are some of the core activities you would be doing:

  • Planning and leading the IT side of new store openings while helping to improve efficiency, and managing store IT equipment refreshes
  • Researching and setting up ISPs for new stores for different regions in EMEA
  • Collaborating with different vendors including Screen providers, Security Cameras and music system to get those services in stores
  • Collaborating with store managers, store designers, our retail Excellence team, and staff to identify and coordinate improvements to the IT environment in our stores, including improving the design of the cash desk and POS stations, and suggesting upgrades and improvements
  • Leading the day-to-day retail support duties and collaborating with the Retail Support team to make sure we keep our KPI on track
  • Providing the first-line of technical support for all Arc’teryx Retail systems users
  • Coordinating new hardware and software as required, including upgrades to existing software applications
  • Proactively identifying and troubleshooting technical problems relating to POS systems and back-office equipment, hardware/software, operating systems, applications (MS Office, ERP, etc.), networks, and peripherals (printers, scanners, barcode devices)
  • Performing functional and user system testing on new hardware and software products for our retail stores
  • Developing system reports and performing ad hoc data queries for management reporting purposes
  • Assisting with systems testing and implementation of application system modifications
  • Assisting in the maintenance and upkeep of the network and other systems in our retail stores and partner with vendor support contacts to resolve technical problems with retail systems and software
  • Coordinating documentation for the store’s inventory and keep documentation up to date
  • Creating training materials for IT related subjects and provide basic training for store staff

Here are some of the things you could be working on in the future:

  • Coordinating new store openings and collaborating with all teams involved
  • Implementing new services in a retail environment as needed by our business partners
  • Consulting with different functional teams to bring ideas to life in Retail
  • Identifying the root cause of our Retail IT issues and suggesting proper solutions
  • Collaborating with the IT team and other business teams on new projects, representing Retail IS Team

Are you our next IT Support Analyst – Retail?

  • You have 5+ years of experience in a help desk/ IT support role
  • You have a diploma in an IT related subject or equivalent business experience with appropriate certifications
  • You are able to travel throughout the EMEA region to support new store openings
  • You are able to participate in our on-call rotation program to support retail stores after regular office hours and weekends
  • You have a good understanding of network related technologies and terminologies (switches, routers, etc.)
  • You have a strong understanding of mobile device setup and MDM in a retail environment
  • You have a strong understanding of POS systems and store IT operations
  • You have a strong knowledge of hardware, OS and network implementation requirements, Microsoft Operating system (Windows 11 Pro), MS Office 2013, Office 365 and other application maintenance and support
  • You have experience with desktop reporting and imaging applications
  • You have a strong understanding of software setup and configuration utilities
  • You have strong communication skills and the ability to effectively explain concepts and processes to end-users
  • You have an understanding of cloud services like Office 365 and Cloud Networking
  • You are proactive in identifying the root cause of issues and developing solutions
  • You remain highly flexible and adaptable when faced with ambiguity
  • You effectively balance autonomy and collaboration
  • You inspire breakthrough thinking and continuous improvement
  • You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
  • Your passion for your work is paralleled by your passion for getting outside and living it
Equal Opportunity
Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance. 
Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.  
All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.
Design your Purpose. Live our Values. 
DISRUPTIVE EVOLUTION. Design your future through challenge, experimentation, and inspiration.
COMMIT. Set and deliver on bold objectives as we collectively raise the bar.
LIVE IT. Deepen your connection to nature and live your most purposeful life. 
LEAVE IT BETTER. Create a better world, together.
Job Overview
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