At a Glance:

This role is located in Portland, OR for a hybrid work environment.

We are excited to offer a facilities technical support specialist to an entrepreneurial new member of our international team. You will work in an environment where we make ideas happen fast, decide quickly and give you high levels of responsibility. You are familiar with different IT systems and technologies, and you understand how to transform business needs into technical requirements. You will be in charge of providing and delivering effective meeting & event assistance, for cases that require both physical and remote support. Naturally you have a “can do” attitude and you take pride in building rather than preserving. The ideal candidate will have excellent technical and interpersonal skills.

Your Team:

You will help improve the overall IT system landscape of On. We are a cloud-first, cloud-only, digital native company. You already have or will develop a strong understanding of cloud based systems and you will be the first point of contact within On for IT service and audio/visual related issues. Our current AV environment is a mix of audio/video with Google Meet Me/Chrome, Logitech, at the core of our conferencing solution. The environment is a mixture of Google and Apple Mac devices, with a diverse and demanding user community that expects a consistent level of service quality.

Your Mission:

  • Provide end-user support for commonly used desktop systems, workplace tools and end user equipment according to the specifications by Group IT
  • Receive, analyze, categorize, and solve incidents, service requests, implement changes
  • Manage assigned tickets through to resolution
  • Look for opportunities to automate processes to improve ticket resolution times
  • Collaborate with the Application Support / 2nd Level teams and external vendors/partners
  • Collaborate with other IT departments
  • Support implementation of processes and continual improvements
  • Support projects during development phases
  • Document and maintain system administration procedures and policies
  • Manage meeting room equipment for video conferencing, monthly maintenance and documentation
  • Coordinate all sites for video, town halls events, high-level/management meetings
  • Perform hardware/software troubleshooting (work with 3rd parties and internal teams)
  • Log Incidents, work closely with vendors for equipment issues, parts replacements, etc..  (Logitech, Google Chrome-box, Google Meet, etc.)

Your Story:

  • 2-3 years of experience in IT service desk role
  • Good knowledge of standard IT equipment/tools, especially, Apple/PC hardware, end user software, printers, MDM
  • Good knowledge of service desk and ticket management systems and workflows
  • Previous experience with Mac OS, Office 365, Google Workspace, iOS experience, basic Network skills
  • Strong communication and problem solving skills
  • Your heart beats for IT
  • You are an outgoing, customer oriented person
  • You are able to work independently in a fast growing company
  • Experience in Microsoft Dynamics 365, Azure or Salesforce a big plus
  • Knowledge about video conferencing (Google Meet, Logitech)
  • IT event experience
  • Ability to interact with stakeholders and vendors to provide support and guidance 

What we offer:

We offer a dynamic, challenging and sportive environment that has been ranked as the ‘fastest growing sports company’ of its time. With offices across the globe, we are an international team who is hungry to innovate and build something incredible. We foster an active environment where each individual thrives for excellence and can achieve their full potential. This is where your work matters, you’re hands-on and your team members are amongst the very best in their respective disciplines and fields. 

If you are driven to bring On to the next level, curious about the opportunity and want to be part of our growing team send us your application, and join the ONiverse!

 

 

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.

Job Overview
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