Department: Commercial – EMEA
Reports to: Manager, Allocations and Service – EMEA
Location: Garching/Munich, Germany
Your Opportunity at ARC’TERYX:
As an Allocations Coordinator, you play an integral part of the European sales and distribution process, working alongside with the Wholesales teams. You work cross-functionally with our internal operational, commercial, data analyst and merchant teams to ensure your assigned doors have the right product at the right time so that they can deliver an exceptional guest experience.  
This role is primarily based out of our Garching office, near Munich and is open to hybrid remote work. Candidates must be eligible to work in Germany.
Meet Your Future Team:
The Allocations and Service team is a cross functional group within the Commercial Dept. whose focus is to continuously drive sales and margin, while mitigating inventory risks by finding the balance between the right product at the right quantity in the right place at the right time.

If you were the Allocations Coordinator – Germany and Austria now, here are some of the core activities you would be doing:

  • Monitoring and processing the orderbook for your territories in accordance with the regional commercial guidance
  • Responding professionally and promptly to all requests and inquires from your assigned doors
  • Constantly seeking opportunities to improve processes or better support services
  • Monitoring allocation, delays, and risks related to order deliveries for your assigned doors
  • Creating ad-hoc reports for stakeholders as required
  • Providing exceptional support and prompt responses to our guest-facing teams in your assigned doors      
  • Proactively managing the order book fulfillment process, ensuring all orders are delivered according to the customer requirements
  • Overseeing the financial monitoring for your accounts (credit hold)
  • Acting as the hub for communication between the wholesale customers and internal operational teams, ensuring all stakeholders are aligned to deliver an exceptional experience
  • Supporting various departmental initiatives, including providing mentorship to new allocations team members
  • Building and maintaining close relationships with your assigned wholesale doors
  • Identifying issues and gaps in process and supports the team to help find resolutions
  • Identifying and highlighting any concerns in inventory levels as soon as it is discovered and investigating options to solve the problem
  • Supporting the team with additional tasks as required to help achieve company objectives (After Sales, Samples distribution & return process, etc.)
  • Helping to identify regional shortages and overages for the Open To Buy process
  • Liaising with the warehouse, your accounts and your Sales Representatives to coordinate deliveries

Here are some of the things you could be working on in the future:

  • Coordinating with the Distribution Center to ensure orders are shipped correctly and on-time
  • Assisting in drive-sales initiatives and programs
  • Managing the day-to-day administration of your assigned region and wholesale customers
  • Working with the Warehousing team to ensure customer-specific requirements and value-added services are executed according to the customer’s routing/vendor guide
  • Tracking and managing cancellations from your assigned wholesale doors

Are you our next Allocations Coordinator – Germany and Austria?

  • You have 1+ years in a Customer Service, Allocations or Dealer Service Role
  • You are able to communicate professionally in English and German – any other language from our markets is an asset
  • You have highly effective verbal and written communication skills
  • You are proactive and comfortable communicating with customers via phone & email
  • You have strong organizational, interpersonal, and problem-solving skills
  • You demonstrate attention to detail, including accurate data entry skills
  • You are proficient in Microsoft Office
  • You work well independently or as a team member
  • You are proactive in identifying the root cause of issues and developing solutions
  • You remain highly flexible and adaptable when faced with ambiguity
  • You effectively balance autonomy and collaboration
  • You seek the best (sometimes not the easiest) solutions with unwavering commitment
  • Your passion for your work is paralleled by your passion for getting outside and living it
  • You are able and willing to travel for store or partner visits
Equal Opportunity
Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance. 
Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.  
All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.
Design your Purpose. Live our Values. 
DISRUPTIVE EVOLUTION. Design your future through challenge, experimentation, and inspiration.
COMMIT. Set and deliver on bold objectives as we collectively raise the bar.
LIVE IT. Deepen your connection to nature and live your most purposeful life. 
LEAVE IT BETTER. Create a better world, together.
Job Overview
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