Customer Care, Service Administrator and Order + D&I Coordinator – Precor Benelux – Dutch Speaking
Garching near Munich, Germany
Processing equipment orders and support customers and sales teams.
Coordinating D&I planning with external installation partners.
Ensuring timely and complete order process e2e incl. invoicing, reclamations and returns.
Taking and supporting customers service, parts and technical requests.
Processing parts orders e2e.
Creating purchase orders and van stock replenishments for spare parts.
Planning maintenance and check-up visits.
Working closely with field service team, supply chain, logistic and controlling team.
Fulfilling contractual obligations against business agreements.
Ensuring correct invoice processing against leasing companies.
Processing team & KPI reporting and ensure KPI´s are constantly met.
Supporting and co-operating with service administration.
Maintaining order book and supporting the sales teams with correct delivery dates.
Processing inbound invoices.
Working on administrative tasks.
Working as part of EMEA Customer Care, Orders and D&I team, reviewing processes and seeking for improvement.
Certificated education in a business or technical relevant field or equivalent
Minimum 3 years of experience in CS environment
Highly customer orientated personality
Understanding of processes in field services and supply chain (spare parts logistic and)
Ability to read exploded view diagrams and technical drawings in general
Proficiency in MS Office, SAP & SFDC experience
Highly organized with a “can-do” attitude, even in stress situations
Likes to talk and negotiate with customers.
Team player attitude and taking accountability
Ability to work independently
Advanced Dutch, Fluent English, additional language skills an advantage
Likes Sports and technical sport products
Experience in the fitness industry is an advantage but not mandatory
WHAT WE CAN DO FOR YOU:
An interesting role in exciting industry
Career progression opportunities
The opportunity for independent and self-reliant work
A friendly and vibrant working environment in a dynamic and international team
Please apply online.
When making the application please state your salary expectation related to this role.
À propos de Precor
Established in 1980, Precor (www.precor.com) sets the standard for quality, innovation, and performance in exercise equipment. Precor has distinguished itself as a worldwide industry leader, providing state-of-the-art fitness equipment to health clubs, hotels, spas, fitness centers, and private homes all over the world. Precor strives to bring a personal touch to the experience of every exerciser, relate to operators in the industry in a personal way, and cultivate a culture that believes in mutual respect and the overwhelming returns of sharing.