On - Specialist – B2B Systems - São Paulo

Team for Career Site

Customer Service

In short

As a Specialist – B2B Systems, you will work on the ERP system that enables our growth and helps to bridge the gap between our Account Services, Sales Ops, IT/ Tech, Sales, and Finance teams. You will execute with precision and confidence to ensure smooth daily operations and continuous process improvement. Reporting to a Senior Lead – Operations, Brazil on the Operations team, you will contribute to the successful implementation of projects while collaborating with a wide network of peers. This role requires a collaborative and data-driven approach to make a real impact on our operations.

Your mission

– Monitor, investigate, and flag issues, coordinating the clean-up and workaround processes when needed
– Collaborate with the right teams to determine root causes and potential resolution.
– Ensure a smooth daily transition of operations, reports, and concepts into updates for our system landscape
– Develop best-practice processes in line with our ERP and CRM, documenting work instructions for the local team
– Be the eyes-and-ears of our local team, channeling information to the relevant team members at the right time
– Support the global project team to deliver, test, rework, and refine as required to achieve maximum impact and best results
– Collaborate with teams to develop reporting concepts and manage data
– Support the testing of new functionality and version upgrades
– Clearly communicate with the broader local team to ensure everyone is up-to-date on the latest system updates

Your story

– Bachelor’s degree in Information Systems, Computer Science, Computer Engineering, or a related field
– You bring 4+ years of experience in an operations or customer service role within an advanced ERP/CRM environment, ideally at a business navigating rapid growth and operational scaling.
– You have hands-on involvement with ERP implementation projects, process optimization, RPAs and a proven ability to analyze business processes to identify and resolve root causes
– Preferred experience with a variety of technical specializations, including databases (SQL Server, Microsoft Dynamics 365 Finance & Operations, Data Management & Migration, Power Platform, Azure DevOps, Power BI for reporting), programming languages (e.g., X++, SQL, C#, Java, Python), and system integration (APIs, Web Services, EDI)
– You possess strong analytical, conceptual thinking, and problem-solving skills, with the capability to understand the big picture while deep-diving into details
– You are an effective communicator who proactively collaborates with peers and leaders across the organization to achieve shared priorities
– You have a track record of happily stepping out of your comfort zone, embracing new tasks and learning from different approaches to drive success
– You have knowledge of main Brazilian taxes concepts and fiscal needs, with a familiarity with Nota Fiscal for inbound (including import of goods) and outbound processes
– Intermediate MS Excel skills
– Possesses business-level fluency to read, speak and write in English. Ability to read, write and speak Spanish preferred but not required.

Meet the team

Join our forward-thinking and action-oriented Operations team as we strive to get the right information to the right people so they can make the right decisions. We constantly aim to improve and shape best practices by challenging the status quo and bringing improvements through new technology and practices. Our work is rooted in data-informed decisions, and we hold ourselves accountable for all outcomes.