On - Senior Specialist – Integrations Analyst - Zürich

Team for Career Site

Technology

In short

At On, the most exciting and fastest-growing global sports brand, we seek an experienced Integrations Analyst to join our Global Technology Platform and Operations team. This role is critical in managing the services and support responsibilities to run, maintain, and evolve various integration platforms in collaboration with our Technology teams. The successful candidate will oversee the day-to-day functioning of our integration platforms, resolve complex internal user queries, recommend innovative solutions, and guide users through existing features and functionalities within our tech landscape. This individual will contribute significantly to future system developments by mitigating root cause issues and identifying opportunities for system enhancements, new integrations, automation, and process improvements.

Your mission

– Proactive Integration Enhancement: Proactively work to improve our integrations and collaborate with stakeholders to enhance key performance indicators (KPIs). This includes identifying manual activities that can be automated and taking ownership of implementing these solutions.
– Second-Level Integration Support: Act as the second-level contact and support for the Integrations team, addressing complex user inquiries and troubleshooting issues promptly to maintain smooth operations. This involves supporting our custom-built B2B applications, which were developed to facilitate collaboration with dealers and distributors worldwide for managing Orders, Returns, Invoicing, and more.
– Incident Resolution & Engineering Collaboration: Support the Engineering teams in troubleshooting and resolving incidents and issues, ensuring quick resolution and minimal disruption.
– Data Analysis to provide actionable insights for strategic decision-making, while proactively monitoring and auditing system performance to ensure data accuracy and reliability.

Your story

– A minimum of 5 years of professional experience as a Support Analyst, System Administrator, or in similar integration-focused roles is essential.
– Proven experience with system integration, including a strong understanding of integration data formats such as XML, JSON, CSV, and X12. Experience with API protocols (REST, SOAP, GraphQL) and cloud-based integrations (Azure, AWS and GCP) is highly valued.
– Strong experience with tools like Jira Service Management, Confluence, Entra ID, Google Workspace, Asana, GitHub, D365 and New Relic observability tool.
Proficiency with Excel for data comparison is required.
– A creative and analytical thinker with excellent problem-solving skills and a strong attention to detail, capable of identifying potential issues before they escalate. Highly adaptable and a quick learner, readily mastering new systems and features while managing multiple projects simultaneously.
– A collaborative partner who works with stakeholders and cross-functional teams to understand evolving business needs, providing effective solutions and identifying opportunities for continuous improvement. Translates requirements into precise technical specifications, ensures successful system adoption through user training, and manages Advanced Forms when relevant.

Meet the team

You will be an integral part of a cross-functional team within Technology Platform and Operations, which includes Salesforce Admins, EDI Admins, and other Integrations specialists. This team is dedicated to supporting and implementing features from design to deployment, living agile values in practice. We foster an environment that encourages creativity and experimentation with new technologies, allowing you to explore innovative solutions. We continuously strive to improve efficiency by finding new ways of working collaboratively, while enjoying working with like-minded individuals passionate about technology and operational excellence. This role also involves collaborating closely with stakeholders from Business Operations, Software Development, Product Management, and colleagues worldwide to launch new initiatives and resolve critical data flow issues.