Boa Technology GmbH - IT Help Desk Administrator EMEA m/f/d - Mondsee

About BOA
BOA® Technology builds the scientifically proven and patented BOA® Fit System. BOA partners with market-leading brands to make the best gear even better. Each unique configuration is engineered with performance fit at the center to create a precise fit and better connection between an athlete and their equipment — improving performance.

BOA® Technology Inc. is headquartered in Denver, Colorado with offices in Austria, Hong Kong, Greater China, South Korea, and Japan. For more information, visit BOAFIT.COM

Overview of Role

Reporting to the IT Operations Manager in the BOA US office, you will provide front-line hardware and software technical support, helping to ensure that all employees have a positive and productive experience with BOA’ ;s IT systems. You will serve as the single, primary IT Operations team member in Austria, joining a global team whose responsibilities include system administration, cyber security, software development, and project management, and you will have the opportunity to expand your knowledge and skillset through collaboration with the global IT team. You will provide computer setup, software installation, and troubleshooting support to Mac and PC users in the BOA Mondsee office, and network/sys admin tasks on local IT infrastructure under the guidance of the IT Operations Manager.

 

 

Core Responsibilities

Regularly role model the Core Operating Principles to your team and others
Set up and support Windows and Mac computer systems following BOA procedures to ensure all systems are secure, properly configured, and controlled within BOA’s corporate environment.
Add, modify, and remove user account access settings across BOA’s major business systems to ensure account permissions are well-maintained and secure.
Manage Help Desk tickets in a timely manner, diagnose and resolve user problems, and document issue resolution.
Support new employee hires by proactively procuring computers and peripherals, setting up new hire workstations, and performing basic new hire IT orientations.
Create, maintain, and follow IT documentation to ensure controlled and consistent configuration of assets in BOA’s environment
Test and validate new hardware and software before broad deployment to general users
Support network printers and scanners and other misce llaneous networked devices
Maintain Hardware and software license inventory support upgrades and renewals
Work with BOA Accounting on reconciliation of purchases to the appropriate General Ledger accounts.
Support office hardware and networking management tasks such as cable routing, hardware recycling, AV equipment setup, etc.
 

Required Qualifications

2+ years of relevant experience, including:Working within corporate networks and environments
Troubleshooting Mac and PC hardware, software, and peripherals
Maintaining corporate infrastructure such as servers, switches, firewalls, etc
Experience with Office 365 Administration
Experience with Help Desk ticket processes
Familiarity with Microsoft Active Directory
Familiarity with Windows and MacOS
Ability to follow defined procedures and identify & document procedure improvements
Ability to collaborate and build relationships with diverse groups of people across the globe
Desired Qualifications

Certifications in M365, MCSA, CompTIA A+, CompTIA Network+, Apple
We Offer

Ch allenging tasks in a successful and innovative company based in the beautiful lake area of Salzkammergut
A welcoming working environment in a committed and international team of employees
Learning and development opportunities
Flexible working hours
Amazing company activities and events
Lease a bike program
Competitive compensation package

Legal Statement
For legal reasons, we are obliged to point out the minimum salary for this position according to the collective agreement, which is from 2247.- EUR gross per month. However, our attractive salary packages are based on current market salaries and are therefore significantly above the stated minimum salary, depending on your experience and skills.

 

Please note this job description is not designed to include every duty or responsibility that the employee may be asked to pe rform. Management may assign or reassign duties and responsibilities at any time.

EEO Statement:

Caring for each other and the community are part of our core values. We are dedicated to creating more access and opportunity within the outdoor and professional industries. We are proud to be an equal employment opportunity workplace that focuses on inclusion and creates employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. If you think you meet most of the qualifications listed for the role you are interested in, we actively encourage you to apply.