Deckers Brands - Dutch-speaking Consumer Relations Representative (5 months FTC) - London

This is a multi-lingual role requiring written and oral fluency in Dutch and English. 

Your Impact 

• Provide excellent, proactive customer service at all customer contact points, offering a seamless communication via telephone, email, web chat and social media 

• Act as a country specialist for your market to advise on current trends and local knowledge 

• Collaborate closely with Customer Resolution team to ensure order fulfilment 

• Use and analyse all consumer feedback to cultivate process improvements to improve the consumer experience 

• Get involved with consumer experience projects with the wider business 

• Promote ‘One team’ spirit by demonstrating meaningful teamwork and supporting your colleagues 

COME AS YOU ARE  

We celebrate diversity—of your background, your experiences, and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.

Who You Are 

• An adaptable individual and a team player 

• You are an excellent communicator and collaborator with stakeholders across the business 

• A self-starter who brings passion, enthusiasm focus to their work 

• A proactive problem solver and a customer-centric mindset

• You have a keen eye for detail 

• Capable to resolve queries over the phone, e-mail, online chat 

We would Love to Hear from People with: 

• Previous experience in a Customer Service role is a plus 

• An interest in the fashion/apparel industry and our brands

• Availability to start 8 September 2025

• Written and oral fluency in Dutch and English is essential for this role 

What We Will Give You: 

• 27 Days Holidays per annum + Bank Holidays & some time away from work – on top of generous holiday allowance, we can generally take advantage of half day Fridays providing our work is finished for the week. 

• Extras, discounts, perks & volunteering opportunities – Being a valued member of the Deckers Brands team means we offer a range of ‘extras’ from generous discounts to community-based programs. 

• Growth and Development – Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including Global Mentorship Program

• Hybrid & Flexible Working Environment